Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Patient Information on Wearing of Face Covering (Mask) for Coronavirus/COVID-19 during your visit
- New
30/06/2020
Please see the attached Patient Information Leaflet for guidance on wearing a face mask when visiting the practice. Read more
Looking After Yourself During Coronavirus (Covid-19) Outbreak
05/06/2020
COVID-19 Online Portal
03/06/2020
Child Safety Week 1st-7th June 2020
02/06/2020
Newent Doctors' Coronavirus Safety Measures
18/05/2020
Emergency Dental Treatment
29/04/2020
Volunteering Service
24/04/2020
Important Information for Patients during Covid-19 pandemic
22/04/2020
National Shielding Policy
07/04/2020
New Prescription Delivery Service
30/03/2020
COVID-19 - New Patient Registrations & Registering for Online Services
25/03/2020
New Dispensary Opening Hours
24/03/2020
Sick/Fit note for use during the Coronavirus Outbreak
20/03/2020
Coronavirus update – changes to surgery opening
20/03/2020
Coronavirus update: Important Notice - Booking Appointments
16/03/2020
Coronavirus advice from NHS111 online
16/03/2020
Coronavirus Update
04/03/2020
Flu Vaccination Clinics
07/11/2019
Living with Persistent Pain
07/10/2019
Practice delighted to maintain 'Good' CQC rating
27/09/2019
Flu
10/09/2019
Healthy Lifestyles Service at the Holts Health Centre
05/07/2019
Patient Letter June 2019
05/07/2019
Hay Fever
29/04/2019
New Patients
12/01/2019

Notice for New Patient Registrations during Coronavirus Pandemic

Newent Doctors Practice

CQC Inspected and Rated
Good

We are currently CLOSED.

Newent Doctors Practice

News

Notice for New Patient Registrations during Coronavirus Pandemic

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Newent Doctors Practice

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Newent Doctors Practice

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):